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# Restoring your site from a backup
- URL: https://www.magicpages.co/help/backups/restoring-your-site-from-a-backup/
- Published: 2026-07-25T18:23:03.000Z
- Updated: 2026-10-06T07:56:16.000Z
- Description: Restores are something we do for you, not a button in the portal. What to send us so we pick the right restore point, and what to do while you wait.
- Author: Jannis Fedoruk-Betschki
- Tags: Help Center & Guides, Backups

Restoring is something we do for you. There's no restore button in the customer portal, and that's deliberate: putting an old database over a live site is not something you want one mis-click away.

## What to tell us

Email [help@magicpages.co](mailto:help@magicpages.co) or use the live chat, and tell us:

- **Which site**, by its address.
- **What went wrong**, in a sentence. "The theme upload broke the site" and "I deleted a load of posts by accident" lead to completely different restores.
- **Roughly when it was still fine.** A date and a rough time is plenty. This is what picks the restore point, so a guess is better than nothing.
- **Whether you need everything back**, or just the content folder, or just the database.

We'll confirm what we're restoring and from when, before we touch anything.

## While you wait

**Stop making changes.** Anything you publish or edit after the restore point will be overwritten by the restore, and separating "broken" from "written since it broke" is what turns a quick job into a slow one.

**Don't delete anything to tidy up.** It rarely helps, and it can remove the very thing we'd use to put your site back.

## How far back you can go

One restore point a day for the last week, one a week for the last month, and one a month for the last three months. [Daily backups of your Ghost site](https://www.magicpages.co/help/backups/daily-backups-of-your-ghost-cms-website/) has the details.

## Before a risky change

If you're about to do something you might want to undo, take a fresh backup first. It gives us a restore point from right before the change, instead of one that could be a day old. [Downloading a backup of your site](https://www.magicpages.co/help/backups/downloading-a-backup-of-your-site/) shows where.